Application Support Engineer

New York, NY
Full Time
Mid Level

OTC Markets Group Inc., operator of premier US financial marketplaces, is seeking an Application Support Engineer to join our Application Support Team. 

Please note OTC Markets is currently operating in a hybrid work environment (three days in office, two days remotely).

Our Core Values are incorporated in each aspect of our Company. We encourage autonomy, professionally passionate discussions of opposing viewpoints, creativity, and transparency. We are Open, Transparent, and Connected. We are OTC strong. At OTC Markets, we all win together.

We invest heavily in employee satisfaction and offer all our employees a highly competitive compensation package. As a dynamic, growing company that fosters an open culture, we emphasize autonomy, responsibility, innovation, and self-discipline. We are looking for someone who wants to make an impressive impact at a company known for its reputation on quality and achievement.

RESPONSIBILITIES:

  • Proactive and reactive ready-for-business checks
  • Proactive and reactive real-time monitoring of processes, connections & flows
  • Notifying the business unit of system issues or failures in a timely manner
  • Liaise with external parties to resolve issues
  • Thorough understanding of our applications and business flows and serve as SME on those matters
  • Act as an escalation point for frontline
  • System break/fix and user recovery
  • Investigating and resolving data quality issues
  • Investigation of user queries. E.g., flow breaks, data issues, data slowness. Liaison with IT Infra, App Dev, and business where appropriate
  • Escalating problems to level 3 (app development and engineering) groups
  • Documenting recovery procedures
  • Documenting client requirements and feedback
  • Providing operational enhancement
  • Building out new third-party connectivity, files, and reports
  • Interacting with counterparties and clients as the point person on file-related production issues and escalating to Management or other internal departments when necessary
  • Ensuring that all third-party communications/files are documented and tracked
  • Product implementation and the design of new workflows
  • Providing weekly updates on production issues, contacting clients to report or follow up on production issues, and monitoring overall trading products infrastructure
  • Monitor application performance and logs
  • Help identify methods to improve resiliency

QUALIFICATIONS:

  • Strong Scripting skills  (bash, Perl, Python, Powershell)
  • Basic Unix/Linux administration
  • Experience with basic networking
  • Proficient in Windows Enterprise Administration/basic troubleshooting 
  • An ideal candidate would have 3+ years prior exposure to providing clients with technical support, troubleshooting and/or application support. We may also consider individuals who have experience in Client Trade Operations within a Financial Service firm.
  • Good knowledge of SQL
  • vi or emacs editor skills. UNIX/Linux
  • Strong interpersonal skills
  • Excellent communication skills
  • Bachelor’s degree is highly preferred; a CS degree will be a huge plus.
  • We are seeking candidates with a thorough understanding of the trading lifecycle. Our suite of products requires extensive knowledge of financial industry terminology and an understanding of the underlying finance workflows

Salary offered: $120,000 to $135,000, depending on experience

BENEFITS:

  • Generous Paid Time Off (PTO)
  • Health, Dental, and Vision Coverage
  • Health Savings Account (HSA)
  • Flexible Spending Accounts (FSA) Dependent & Healthcare
  • Limited Purpose Flexible Spending Account (LPFSA)
  • Generous Paid Parental Leave Program
  • Annual bonus and Stock Incentive Program
  • 401(K) Plan - Retirement
  • Commuter Transit & Parking Program
  • Income Protection (Life Insurance, Short- & Long-Term Disability)
  • Voluntary Benefits (Accident, Critical Illness, & Hospital Indemnity)
     

For more information about OTC Markets Group, please visit our public policy advocacy and careers page.  No calls or e-mails please.  No third-party recruiters.

Come as you are and just be you. We are an equal opportunity and e-verify employer and prohibit discrimination and harassment of any kind. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, creed, color, religion, gender, national origin, age, marital status, political belief, physical or mental disability, sexual orientation, military or veteran status, genetic information, family or parental status, gender identity, pregnancy, including childbirth or related medical condition, or any other characteristic protected by federal, state, or local law. We encourage applicants of all ages and backgrounds.

OTC Markets Group Inc. (OTCQX: OTCM) operates regulated markets for trading 12,000 U.S. and international securities. Our data-driven disclosure standards form the foundation of our three public markets: OTCQX® Best Market, OTCQB® Venture Market and Pink® Open Market.  

Our OTC Link® Alternative Trading Systems (ATSs) provide critical market infrastructure that broker-dealers rely on to facilitate trading. Our innovative model offers companies more efficient access to the U.S. financial markets. 

OTC Link ATS, OTC Link ECN and OTC Link NQB are each an SEC regulated ATS, operated by OTC Link LLC, a FINRA and SEC registered broker-dealer, member SIPC. 

Applicants have rights under the federal law:

Equal Employment Opportunity is the Law

Polygraph Protection Act

FMLA

#LI-DNI

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